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Most questions answer themselves below. Pick a topic or scan through. Need a human? The contact options are right there.
Sales / pilotBook a 30-min callPrivacy (GDPR Art 15/20)privacy@growpad.ioOutage / incidentsupport@growpad.io
Topic guides
Short how-tos for connecting data, reading the audit, triaging recommendations, Slack alerts, and admin tasks.
Frequently asked
How do I sign up?
Click Sign in, enter your work email, and click the magic link in your inbox — no password needed. First login drops you into the onboarding wizard.
What happens during the 7-day Early Access trial?
Full product, no limits, no credit card. We’ll email you on day 3 and day 6 with a summary of what your audit found. On day 8 the plan flips to
expired, which shows a banner in the app but doesn’t block anything while we’re in Early Access. The banner offers a one-click +7-day extension; after that, book a call to extend further.What does Growpad need access to?
- Google Search Console (required) — we read query + page + country + device metrics.
- Google Analytics 4 (required) — session + key-event metrics.
- HubSpot(required) — deal stage names, amounts, close dates. We don’t read contact-level PII by default.
/integrations page.My first audit is stuck / taking longer than 30 minutes.
Open the workspace overview page — the progress banner tells you which step is running. If a connector error fired, the banner links to an “Reconnect” action. If nothing is progressing for > 10 minutes, email support@growpad.io with your workspace ID (visible in the URL).
How do I invite a teammate?
Workspace →
Team → Invite. They get an email with a magic link and land in the same workspace. You can remove them from the same page.How do I reconnect a source that errored out?
Workspace →
Integrationsshows each source’s status. Click Reconnect and re-authorize. This is also how you rotate to a different Google or HubSpot account without losing the workspace.How do I export all my data?
/account/data returns a JSON file with everything we hold (GDPR Art 15 + 20).How do I delete my account?
/account → Delete account. Your data enters a 30-day grace window (you can reactivate by signing back in); after 30 days it’s hard-purged and unrecoverable. If you were the sole member of a customer, its workspaces also soft-delete and cascade on the same timer.How do I extend my trial?
Book a 30-minute call with us and we’ll extend your pilot on the spot. Trial management is handled by our team, not a self-serve button — the banner inside the app links directly to the Calendly page.
The app shows a 'Something went wrong' page — what do I do?
The page displays a reference code. Email support@growpad.io with that code and we can pull the full stack trace without asking for a browser screenshot.
Where do I find release notes / incident history?
Early Access: notes go out with the weekly Decision-Brief email. We’ll publish a public changelog + status page before moving to self-serve paid billing.