Help
Most questions answer themselves below. Pick a topic or scan through. Need a human? The contact options are right there.
Sales / pilotBook a 30-min callPrivacy and your dataprivacy@growpad.coOutage / incidentsupport@growpad.co
Topic guides
Short how-tos for connecting data, reading the audit, triaging recommendations, Slack alerts, and admin tasks.
Frequently asked
How do I sign up?
Click Sign in, enter your work email, and click the magic link in your inbox - no password needed. First login drops you into the onboarding wizard.
Is there a free trial?
Billing isn’t live yet. During early access every account has the full product with no plan limits and no credit card. When billing goes live, new accounts start a 14-day Free plan and we’ll give existing accounts notice first. Questions about plans: see Pricing.
What does Growpad need access to?
- Google Search Console (required) - we read query + page + country + device metrics.
- Google Analytics 4 (required) - session + key-event metrics.
- HubSpot (required) - deal stage names, amounts, close dates. We don’t read contact-level PII by default.
Optional, on your own accounts and billed by each provider: DataForSEO (keyword data, site audit, page speed, and ChatGPT, Claude, Gemini and Perplexity answers), Semrush (keyword data), SerpAPI (Google AI Overviews, AI Mode and Copilot), Microsoft Clarity and Hotjar.
You can revoke any connection at any time from the workspace’s/integrations page.My first audit is stuck / taking longer than 30 minutes.
Open the workspace overview page - the progress banner tells you which step is running. If a connector error fired, the banner links to an “Reconnect” action. If nothing is progressing for > 10 minutes, email support@growpad.co with your workspace ID (visible in the URL).
How do I invite a teammate?
Workspace →
Team → Invite. They get an email with a magic link and land in the same workspace. You can remove them from the same page.How do I reconnect a source that errored out?
Workspace →
Integrations shows each source’s status. Click Reconnect and re-authorize. This is also how you rotate to a different Google or HubSpot account without losing the workspace.How do I export all my data?
/account/data gives you a file with everything we hold about you.How do I delete my account?
/account → Delete account. Your access ends straight away and your data is kept for 30 days: to undo the deletion in that time, email privacy@growpad.co. After 30 days it’s permanently deleted. If you were the only member of your account, its workspaces are deleted on the same timer.How do I talk to the team?
Book a 30-minute call with us about plans, setup or anything the help pages don’t cover.
The app shows a 'Something went wrong' page - what do I do?
The page displays a reference code. Email support@growpad.co with that code and we can pull the full stack trace without asking for a browser screenshot.
Where do I find release notes / incident history?
Live service status and incident history are on the status page. Product changes go out with the weekly brief email.